Cinemark Jacksonville Atlantic North and XD

This theatre is new to the area and I have been eager to try it. My family absolutely loved it! The layout in the reception area was very modern and the concession offered your traditional food option plus pizza, wings, and a bar for adults. We had a great experience from start to finish and would recommend this location for everyone. Keep up the good work!

Last night, my wife, grandson, and I decided to visit a new movie theater nearby to watch "WISH." The total cost for our tickets, popcorn, an icee, a large drink, and nachos with cheese and jalapeños was $75.00. While I usually hesitate to visit such places due to my observations of the current generation's lack of respect and over-reliance on smartphones, this experience particularly stood out. The manager was visibly stressed, moving about frantically and even singing a song about distrusting his employees, which seemed unprofessional. This attitude seemed to influence the other staff members, who were often distracted by their phones or engaged in inappropriate conversations, regardless of the presence of children. Despite these issues, the theater itself was pleasant with comfortable seating. The popcorn, delivered to our seats, was excessively large - a smaller size would be more appropriate. A bright spot in the experience was an employee named Adia, whose professionalism and positive attitude were commendable. Imagine this Generation in public office. In conclusion, while the facility itself is nice, the overall experience was marred by the staff's conduct. I rate this theater a 2 out of 5 with points earned mainly due to Adia's service. Management should consider revising their staff training and selection to improve customer experience. Regrettably, I do not plan to return.

Just signed up for a membership and went up to buy some food. The cashier was too busy asking his coworker if they were high and goofing around to properly take my order and assist us. We’re supposed to get 25% off food and drinks as members and when I asked if the total was with the discount the cashier said yeah no it’s too late for that and charged us full price. How is it too late? Poor customer service and lack of respect for others.

I'm sure they will improve over time, and they have a great stories you can see from the pictures, however the lights didn't get turned off until the first 10 minutes of the picture. I had to go out and speak to management to turn them off. Other than that the picture quality is excellent and the size of the screens feel like it wraps around you. I have not been to the XD level movies but they seem pretty cool. I ordered the membership for $10 per month which gives me one free ticket a month so it made sense.